Callan for Kids

Welcome

Newsletter

The newsletter keeps our customers informed of any new products and changes that we may be making. It's the best way to keep up to date with us.

Welcome to the Callan Bookshop.

Please use your Shop log in details to enter the Shop. Need help? Email: accreditation@callan.co.uk


Please note that we are unable to cancel orders after they have been placed, so please do check your order carefully before completing payment. You may return goods within 14 days but you will have to pay the return postage unless the goods are faulty.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 working day of receipt of payment and are shipped via DHL. The cost of delivery includes an element of fuel surcharge that varies monthly. As we do everything to ensure the best possible price for the delivery, you may notice a minor fluctuation in price from one month to the next. This is expected, and is priced in line with the direct cost from the carrier.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well protected.

Refunds

We want you to be completely satisfied with your purchases.  Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that all products are exactly as ordered, and pride ourselves on our order-processing procedure and delivery network.  Refunds will be dealt with on an individual basis, each assessed on its own merit.

Returns

If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note), within 14 days of the date of receipt and we will refund your money or send you a replacement.  The cost of postage will need to be met by the customer. 

Please note, eBooks cannot be refunded once they have been downloaded.

Please note, we are only able to accept items that have not been used. If you wish to order additional items it will be treated as a new order. Our returns, refunds and cancellation policy is in addition to your statutory rights.

If the product is damaged in any way or has become broken in transit, please contact our customer services team via the contact form on our website.

Nothing in this policy affects your statutory rights or your rights under any contract you may have with us.

Cancellation

If your order has already been dispatched and you wish to cancel the order, please return the packaged items to us (contact our customer services for the address), the postage of which will need to be met by you, the customer.

Russia Delivery

Please be aware that delivery into Russia must be to a business address. DHL cannot deliver to residential or private addresses. If a business address is not supplied and the courier cannot deliver your items, they will be returned to the UK, the customer informed via email, and held until delivery is rearranged. The cost of which will be passed to the customer and payment will need to be made before the items are shipped again. No refunds will be made if this occurs.


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